Legal
Privacy Policy
Effective date: October 15, 2026
How Illuminate Academy collects, uses, and protects your information when you visit our website or join one of our programs.
Who we are
Illuminate Academy ("Illuminate Academy," "we," "us," or "our") is a neuroaffirming school located at 1033 Burchwood Ave, Nashville, Tennessee 37216. This Privacy Policy explains how we collect, use, and protect personal information when you visit illuminateacademy.org and its related pages, fill out one of our forms, join our email list, or buy a workshop, training, or other program from us (together, our "Services").
By using our Services, you agree to the practices described in this policy.
Information we collect
Information you give us
- Contact details, such as your name, email address, phone number, and organization.
- Details about your team or program, such as your role, the number of instructors on your team, and what you would like support with.
- Purchase information, such as the program you bought, your billing name and address, and your order history.
- Messages you send us by email or through a form.
Payment information
Payments are processed by third-party payment processors through our website platform. We do not store your full card number on our systems.
Information collected automatically
When you visit our website, our website platform and analytics tools may automatically collect information such as your IP address, browser and device type, pages you view, the site that referred you, and the date and time of your visit. This is collected through cookies and similar technologies (see "Cookies" below).
How we use your information
We use the information we collect to:
- Respond to your requests and follow up about trainings, workshops, and programs.
- Schedule, deliver, and support the programs you sign up for, including any follow-up support.
- Process payments, send invoices, receipts, and confirmations, and provide access to purchased content.
- Send you emails about our programs, events, and resources, if you have signed up to receive them.
- Understand how our website is used so we can improve it.
- Protect the security of our Services and comply with legal obligations.
Email communications
If you join our email list, register for a program, or request information, we may send you emails about our programs and resources. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by emailing us. We may still send you messages related to a program you purchased or a request you made.
Children's privacy
This website and the programs offered on it are intended for adults, including school leaders, educators, and families. We do not knowingly collect personal information online from children under 13. If you believe a child has given us personal information through this website, please contact us and we will delete it.
Information about enrolled Illuminate Academy students is handled under our separate school enrollment and records policies, not this website Privacy Policy.
How long we keep information
We keep personal information for as long as we need it for the purposes described in this policy, including to provide our Services, keep business and financial records, resolve disputes, and meet legal requirements. When we no longer need it, we delete it or store it in a way that no longer identifies you.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect personal information. No website or online service is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You may ask us to:
- Tell you what personal information we have about you.
- Correct information that is inaccurate.
- Delete your personal information, unless we need to keep it for legal or business record purposes.
- Stop sending you marketing emails.
To make a request, email us at [email protected]. We may need to confirm your identity before we act on your request. Depending on where you live, you may have additional rights under the laws of your state.
Links to other websites
Our website may link to websites we do not control. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Your continued use of our Services after an update means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
